The following company decides how and why your personal data is processed, and for GDPR purposes is the “Data Controller”:

Duodecad IT Services Luxembourg S.à r.l., a private limited liability company incorporated in Luxembourg, with registered address at 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg, registered with the Luxembourg Trade and Companies Register under number 171.358.

We collect, use, share, transfer, and store different types of your personal data as a result of your visit of and/or use of our services on our site.

The personal data we collect includes the following categories of data:

• 2.1. Personal Data wematcher.com provides

  • Profile informationWhen you visit for the first time the page of a Model providing live cam services, wematcher.com sends us the following information:
    • your email address
    • your username
  • Billing Support & Customer SupportWe collect all information you choose to share with our Billing & Customer Support Teams, like:
    • your personal e-mail
    • the services, the Model or username associated with your request
    • your comments or opinions about a Model
    • your conversations with the Support Team

    More generally, when you communicate with us in any other way, we will collect whatever information you choose to provide.

  • Purchasing CreditsWhen you purchase credits to benefit from live cam services, depending on the payment method you choose, we may collect and process your identification information (full name, country, ZIP code) and payment information. As regards your payment information, note that we only store the last four digits of your payment card number and the expiration year/month.

• 2.2. Personal data from site use

  We collect and process certain information about you when you are using our live cam services and related features.

  This means that, when you use our live cam services we collect certain information, including:

  • Usage InformationWe collect information about your activity when you are using our live cam services and related features, for example:
    • your activity history and the features you used on the site
    • the time spent in private chat, who are the Models and categories of Models (for example, by preferences based on ethnicity) you watched;

    We also collect information about your communications with the Models, such as:

    • username of the Model
    • time and date of your communications
    • method of communication (e.g., private chat, etc…)
  • Content InformationFor technical purposes and to defend against complaints and legal claims, we store on our system content you create, post and/or transmit via the site (e.g., pictures) and information about the content you create or provide.We also collect, any information you communicate to and/or share with Models on the site, such as the messages you send in private chat or during live shows.In case you turn on your camera or microphone in private chat, we never record or keep in any way your camera feed or audio. We also do not allow Models to record or capture your camera or audio feeds during private shows. Such action is prohibited on our site.If you use the Video/Voice Call feature on our site (to call the Model when she is offline), we do not record or process your communication data with the Model. Your communication is private. Please be advised that we are not responsible for your experience or the content of these private calls.We collect any other communication data such as telephone conversations, chat logs, text messages, faxes and letters you send to us.
  • Log Data & Device InformationWe automatically collect log data and information from or about your computer, phone, or other devices you use to access our services. This includes:
    • IP address
    • date and time you access the live cam services
    • features of the live cam services used
    • the hardware, software or internet browser used
    • operating system / application version used
    • language settings

    If you are using a mobile device, we might also collect:

    • data that identifies your mobile device
    • device-specific settings and characteristics
    • location details
    • app crashes and other system activity

• 2.3. Personal data collected by third parties

  • Models: when discussing with our Billing Support and Customer Support teams, a Model may provide some information about you, which will be collected.
  • External Partners’ Ad Networks: they help us to promote our site. They may collect information about your interactions with our ads on our behalf.
  • Internal Partner Ad Network: we manage an ad network and promotional tools ourselves. Third parties affiliated partners may contact us with information about your interactions with our ads and promotional tools published/used on their sites or affiliated sites (i.e. sites with partial or full reproduction of our primary site).

• 2.4. Public personal data

  We collect publicly available information about you only when it is necessary to prevent fraud and illegal activities on our site (e.g., when we suspect that you are using a false or stolen credit card, when we witness child abuse cases, or pedophile activity, etc.).

  This data may comprise publicly available information you share on social media like Facebook, your blog and/or site, and any other public data available on the internet.

  This information is always associated or combined with the data we collect through our site to finalize our investigation before reporting any fraud and illegal activities to authorities. We never use publicly available data for any other purpose.

• 2.5. Special category of data

  This means data of a sensitive nature, the exposure of which would significantly impact your fundamental rights and freedoms; for example, it could be used against you for unlawful discrimination (e.g., your sexual interests/preferences).

  There is only situation where we process your sensitive data, i.e. when you purchase live cam services (e.g., live cam shows, private chat, buy a Model surprises, etc.).
  When you do so, we process and store information related to your activity (e.g., the Model category or the Models whose services you subscribed for, etc.) in order to provide you with the services you requested.

  Due to the explicit meaning of each category name, as well as the types of Models you request services from, it is possible, although not certain, that the chosen categories indicate your sexual preferences.

  We understand that the information we have about you may not explicitly reflect the reality of your life outside of the site. Your online preferences may only be a role that you choose to play in a virtual environment. In order to provide you with the utmost level of data protection, we categorize such type of data as sensitive, which is highly protected and handled with the utmost care.

  You may revoke your consent regarding this processing at any time. However, please note that such revocation means that you will not be able to buy live cam services in the future.

  Because your online sexual preferences and other data relating to your sexual interests are essential aspects of privacy, we are maintaining very high technology security standards. We are regularly proceeding with controls and assessments of our security measures, to guarantee a trustworthy environment.

We use the information we collect for the following purposes:

• 3. 1. Provide you with Live Cam Services

  We primarily use the data we receive from wematcher.com to provide you with live cam services.

• 3.2. To improve and promote our services

  To understand how we can improve our services and/or find better ways to promote our services to others, we collect your personal data for the following purposes:

  • Analytics and StatisticsWe use a limited portion of your data for analytical and statistical purposes. We place great emphasis on the improvement of our services and the enhancement of your experience as a Member or Guest.
  • To better understand your needs and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us, for example, to generate statistics reports on our customers’ activity based on the categories of Models viewed, the countries, or the purchases. The information in these reports is in aggregate form, and cannot be used to identify individuals.
  • ImprovementsWe use your data for testing, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services, making them easier and more enjoyable to use.

• 3.3. For customer relationship management

  Customer relationship management is key to any service and included in this term is any contact we have with you. The following are related instances where we collect and process your personal data:

  • Customer Support & Billing Support: Customer and Billing Support operate 24/7. By sharing your personal details with our Customer and Billing Support Teams, we will be able to provide you with your answers, and any help you may require, more efficiently.
  • All your communications with our Customer and Billing Support Teams and any information you provide, including comments about Models, are stored and reviewed so that we may respond to your request. This way we can also ensure the full compliance of all users with our Terms and Conditions.
  • Some of the recorded communications with you will be used for training purposes within the Customer Support and Billing Support Teams, so that we can provide you with excellent customer service.
  • Please be aware that our Customer Support and Billing Support teams will have access to all information that has been collected about you. By having this access, we ensure that our Customer Support and Billing Support teams have everything they need to give you an appropriate and efficient response.
  • Please note that Customer Support and Billing Support will use various means to contact you including email and phone, as appropriate.

• 3.4. Payment

  We use your identification data and payment information to process transactions. This may depend on which payment method you choose, but is case for most methods.

  The use of your personal data is strictly necessary in this instance in order to execute any payments and provide you with the credits or services you have purchased (i.e. to perform the contract we have with you).

• 3.5. Ensure a safe and trusting environment

  To protect you and our business, we use your personal data in the following ways:

  • To detect and prevent fraud/illegal activities
  • To detect potential breaches of our Terms & Conditions and any other relevant rules
  • For security & risk assessment (e.g., authentication & verification of identity)

  We have a legitimate interest in keeping you and our business safe and ensuring compliance with the T&Cs/rules, which attempt to guarantee this.

• 3.6. To comply with any legal requirements and enforce our legal rights

  We may rely on a legal obligation to process your personal data. For example, we must retain your transaction information to maintain legally required accounting records.

  We may also use your information to respond to requests of competent authorities or given our legitimate interest to establish, exercise or defend legal claims. If necessary, we would use your data to investigate issues with the bank processing your payment, or with a debt collector, in cases of unpaid transactions, chargebacks or refunds.

  We may also combine our data with information lawfully obtained from other third-party sources, for the above purposes.

We implement various security measures, technical and organizational, to grant protection to your personal data against unauthorized access, modification, disclosure or deletion.

We implement data loss prevention systems against leakage, theft and data breach. We periodically test our IT systems and do penetration tests to ensure that our live cam services and entire IT infrastructure is regularly updated against the latest network security vulnerabilities ensuring safety of its users and the safekeeping of their related information.

• Provision of ServicesTo enable us to provide you with our services and for you to use them, including maintaining your member account.
• Legal Obligation ComplianceFor example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that in accordance with Luxembourg legislation, financial information will be kept for a minimum period of 10 years.
• Legitimate Interests and Business ConductIncluding:
  • Establishing, exercising or defending legal claims
  • Chargeback prevention
    We retain your chat logs and log data, device and usage information for a maximum period of 120 days from your last purchase on the site.
  • Fraud/illegal activity detection and prevention
    We blacklist all former usernames for a certain period; these usernames will not be available for new registrations during that time.
  • Enhancing safety
    For example, if we suspend or close your account due to fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information will also be kept available in case of ongoing judicial proceedings and/or investigations.
• SecurityAs we have said, the protection of your information and our site from accidental or malicious loss and destruction is one of our top priorities.

Residual copies of some of your personal information will be kept on our backup systems for 30 days.

Some anonymized copies of your information (e.g., log records) may also remain in our database.

If you have a question about any specific retention periods of certain personal data, please contact us via the contact details provided in clause 9: “How to contact us?”

We share a portion of your personal data with the following parties:

• 5.1. With the Models

  Your account with us secures your ability to benefit from and purchase services relating to adult entertainment from Models.

  The following information about you is automatically available to Models with whom you interact:

  • Your username
  • If you are a regular, paying MemberYou can deactivate this feature by contacting us (see clause 9: “How to contact us?”)
  • Behaviour Data in Private ChatThis is so the Model will know what features you use (e.g., games, surprises, etc.) and what you have preferred in the past, so they can personalize the show to those tastes (e.g., what you like the Model to do in a private show – dancing, striptease show, etc.).Please note that the Model is not allowed to record this data, however, they can take notes, so that the next time you are in private chat with them, they know what will make you happy.
  • Voluntary SharingIf you decide to share additional content with the Models (e.g., pictures), please note that you are fully responsible for the sharing of such information and we cannot be held responsible for any disclosure that you freely made.
  • Video/Audio in Private ChatPlease note that no one can access your video feed or audio feed should you decide to turn on your camera or microphone during private chat (see clause 2.2: “Content Information”).
  • Video/Audio Offline CallsAs a reminder, your communication is this instance is completely private.

• 5.2. With other users of the site and with the public

  • “Free Chat” AreaWhen using the site’s “free chat” area, other users of our site, i.e., Guests and Members, will see your username and the messages you write. They will also be able to see if you become “King of the Room” and the number of credits you spent on “surprises” to gain the title.This information is not personal data, as the other users will not be able to identify you from this information. We therefore would remind you not to use a username that contains any personal information (e.g., your real name) or anything that would allow another user to identify you (e.g., your twitter handle).In the event you choose a username which will lead to your identification, please note that you are fully responsible for this action and we cannot be held responsible for any identification made by another user.
  • CommentsIf you post comments on a Model’s wall, other users will see them.Your comments and username may also be visible in a search engine (e.g., Google). Therefore, if you do not want other users or the public in general to see your comments, do not post them on a Model’s Wall.

• 5.3. Entities of our company’s group

  We share your personal data with the following companies of our group based in Luxembourg and Hungary, as they are helping us to deliver the services to you:

  • Jasmin IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
  • Docler Services S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
  • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg
  • Docler SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary
  • Jasmin IP S.à r.l. Hungary Branch, Expo tér 5-7, H-1101, Budapest, Hungary
  • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg

• 5.4. Webmasters participating in our affiliate programs

  We have an internal partner ad network, i.e., affiliate program through which webmasters can help us to promote our live cam services.

  Regardless of where you registered, we stay the Data Controller of your personal data.

  We only share some limited information with them, which cannot lead to your direct identification. This information helps you to have always control on your credit balance and also let them to set up, maintain and optimize the website and track their income.
  This information consists of the following:

  • Registration date
  • Site used
  • Purchase of credits, credit balance and spending details
  • Device information

  Please be aware that we will never share with them any information leading to your direct identification (e.g. real name, address, email address, payment details or IP address).

• 5.5. Service Providers

  We use carefully selected and trusted third parties, who act as service providers.

  We ensure that they are bound by contractual obligations to process information we share with them in accordance with our instructions, this Privacy Policy and all applicable data protection laws.

  As we constantly work on the development and enhancement of the technology to support our site, our third party service providers may regularly change.

  Such entities mainly belong to the following areas:

  • business intelligence and analytics
  • customer care
  • marketing and sales
  • fraud prevention

• 5.6. Payment providers and financial institutions

  When you purchase credits, depending on your choice of payment method, a third party bank or a payment processor may process your payment. If this is the case, you may need to share personal data with them in order to complete the transaction.

  You may receive transactional emails from this party confirming the order, including dispatch, possible refunds, and follow-up invitations to leave feedback for this party.

  This Privacy Policy does not govern the processing of your personal data by these third parties if it was shared directly with them.

  • Credit/Debit CardIf you choose to pay by credit/debit card, your transaction will be handled by Escalion S.à r.l., which is one of our affiliated companies located in Luxembourg. You can find its privacy policy here.
  • ChargebackIf you, or the credit card holder, request a chargeback, in certain circumstances we have to share some information about you and your use of our services with the payment processor, processing bank, the financial institution or the credit card holder.
  • Fraud detection and preventionWe may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

• 5.7. Law enforcement agencies or governmental authorities

  To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclose is reasonably necessary for the following:

  • to comply with our legal obligations
  • to respond to information requests for fraud investigations and other alleged illegal activities
  • to enforce and administer our Terms and Conditions
  • to protect our rights or defend ourselves against any claims

• 5.8. Business transfers

  Your information may be transferred to another entity of our group (i.e. reorganization, restructuring, etc.) or third party (i.e. sale, merger and/or acquisition, etc.) if part (more than 50%) or whole of the business (or related assets) is either directly or indirectly transferred or falling under the control of the new owner.

  This would be the case providing the new owner operates in the same or similar line of business as ours and commits to comply with this Privacy Policy.

As we are a Luxembourg based company, we comply with the EU Data Protection Regulation, “GDPR.” Regardless of whether you are located in Europe or elsewhere, our own location in Europe requires us to comply with GDPR. You can read the entire Regulation here.

During the course of the operation and exploitation of the site and the provision of the services, your personal data may be transferred outside of the European Economic Area (“EEA”) to third parties data processors located in the United States and other countries outside of where you live, for the purposes specified in this Privacy Policy.

If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

We have done our best below to explain what your rights are under GDPR and how you can exercise them. If, despite of our below explanations, you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry, our Support Team will provide you with all the assistance you need when exercising your rights.

You may also contact us, at any time, before exercising any of your rights, and we will reply to your request as quickly as possible.

Please note that we created a specific interface called “Privacy Settings” in your account settings for you to be able to exercise certain of your rights easily.

Our Support Team will provide you with information on actions taken within one month of the day of receipt of your request. Only in exceptional circumstances, when we face complex and a high number of requests, we may extend this period of response up to two further months.

Please note that rights may be exercised free of charge. However, unfounded or excessive requests, in particular because of their repetitive character, will lead to the payment of a fee.

Please also understand that, because your privacy is so important for us, our Support Team may need to duly verify your identity and ask you to provide additional information before executing your request.

6.2.1. Data access and data portability

You have the right to access the personal data that we hold about you by requesting a copy of your personal data, free of charge, through the “Data Download” section in your account settings.

Upon verification of your identity, your request will be sent to our Support Team.

If we consider that your request is manifestly unfounded or excessive (e.g., due to multiple requests in a short period), we may refuse to act or charge a reasonable fee taking into account the administrative costs for providing you with the information.

In certain cases, you are also entitled to request copies of personal data that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). To exercise this right, you can send an email to [email protected].

6.2.2. Rectification of inaccurate or incomplete data

You have the right to request that we correct any inaccuracies in your personal data.

For this purpose, you can contact our Customer Support or send an email to [email protected].

6.2.3 Data erasure

If you no longer want us to use your information, you can request that we erase your personal data.

To exercise your right, you can send an email to [email protected]. Your request will be sent to our Support Team. For avoidance of a doubt, when the erasure process starts (notably upon a successful verification of your identity), you will neither be able to log into our original site (i.e. livejasmin.com), nor into our affiliated sites.

Please however note that requesting the erasure of your data does not mean that your account on the site will be deleted. We are only prodiving the live cam services and will erase the data collected in this respect. If you want your account with the site to be erased, as well as all other data, please contact the website operator with whom you created your online account.

Please note that even if you request the erasure of your personal information, we will retain some of it for as long as we consider it necessary for compliance with our legal obligations or other legitimate interests as explained above in section 4 “How do We Protect And How Long Do We Retain Your Personal Data?”.

6.2.4. Right to object

We process your data for a variety of reasons as explained in section 3 “Why do We Process Your Personal Data?”.

Applicable law may entitle you to require us not to process your personal data for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will stop processing your personal data for those purposes.

In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

Please keep in mind that objecting to the certain uses of your data might disable the use of your account.

6.2.5. Right to restriction of processing

You have the right to request that we stop processing your personal data, while we resolve any issues.

This is only possible in the following four cases:

• Accuracy: If you contest the accuracy of your personal data, processing would be stopped while we verify your claim.
• Legitimate Interest: If you object to a processing activity based on legitimate interest, you can require the processing operation to be put on hold while we verify your grounds for objecting.
• Unlawful Processing: You can request the restriction of data processing if you consider your data is being processed unlawfully, but do not wish your data to be immediately erased.
• Data Storage: We have no further need for the data but you require it to establish, exercise, or defend legal claims.

Despite your request, we may continue to process your data if we have to establish, exercise, or defend legal claims. We will notify you before lifting a restriction.

6.2.6. Right to lodge a complaint with a supervisory authority

If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority (e.g. your local authority or the CNPD).

If you are a California resident, you have the following special rights under the California Consumer Privacy Act (“CCPA”) in addition to any other rights outlined in this Privacy Policy.

Please note that we do not “sell” your personal data, as that term is defined in CCPA.

You have the right to know the categories and specific pieces of personal data we have collected about you. You have the right to know the categories of sources from which the personal data has been collected, the business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data.

You also have the right to request deletion of personal data we’ve collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

To exercise these rights contact us as provided in section 9 “How to contact us?” below. You can also exercise your right to deletion by selecting “Forget my Data” in the “Privacy Settings” section of your account settings. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also download your data as provided on our website, or exercise your right to delete by deleting your account as provided in your account settings.

You also have the right to know what categories of personal data we’ve disclosed for a business purpose, and the third parties to whom that information was disclosed. In the past 12 months, we’ve disclosed for a business purpose the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please note, however, that the exercise of some of your rights (e.g., to delete your data) may render it impossible for us to continue to deliver services to you.

You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in section 9 “How to contact us?” below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals. We will however treat any “do not sell” or similar signals as opt-out requests under CCPA.

We may occasionally amend this Privacy Policy to reflect changes to our services and the way we are handling your personal data or changes in the applicable laws.

If we make any important changes, we will let you know by placing a notice on the relevant site and/or contact you directly, using other methods such as email.

To the extent permitted by applicable law, such changes will be applicable from the time they are published on our site, unless we specify a date of entry into force. Your continued use of our site from that day on will be subject to the new Privacy Policy.

If you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to [email protected] or by mail to the address indicated below, and we will get back to you as soon as possible.

Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
L-1855, Luxembourg
Grand-Duchy of Luxembourg

We are also happy to inform you that we have an employee dedicated to ensuring your privacy, our Data Protection Officer. You can directly reach our Data Protection Officer via email at: [email protected] or mail to the following address:

To the attention of the DPO
Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
L-1855, Luxembourg
Grand Duchy of Luxembourg